Terms of Service

Terms of Service

Last Updated: March 4, 2026

These Terms of Service (“Terms”) govern your use of the website operated by Gross Water, Inc. (“Gross Water,” “Company,” “we,” “our,” or “us”), including any purchases of products through the website located at grosswater.com (the “Site”).

By accessing or using the Site, or by purchasing products from us, you agree to be bound by these Terms. If you do not agree, you may not access or use the Site.

 

 

1. Eligibility

You must be at least 18 years old to make purchases through the Site.

By using the Site or placing an order, you represent and warrant that you are at least 18 years old and have the legal capacity to enter into a binding agreement.

 

 

2. Online Store Terms

You agree not to use the Site for any unlawful or unauthorized purpose.

You must not:

  • Violate any laws or regulations

  • Attempt to hack, interfere with, or disrupt the Site

  • Transmit viruses or malicious code

  • Use automated tools to scrape or access the Site

We reserve the right to terminate your access to the Site for violating these Terms.

 

 

3. Products and Product Information

Gross Water sells bottled mineral water and related beverage products.

We make reasonable efforts to ensure product descriptions, images, and information on the Site are accurate. However, we do not guarantee that:

  • Product descriptions are error-free

  • Pricing is always accurate

  • Product availability is guaranteed

We reserve the right to:

  • Modify product information

  • Change pricing

  • Discontinue products

  • Limit quantities

All changes may occur without prior notice.

 

 

4. Orders and Order Acceptance

Placing an order through the Site constitutes an offer to purchase.

We reserve the right to refuse or cancel any order for any reason, including but not limited to:

  • suspected fraud

  • pricing errors

  • inventory limitations

  • payment processing issues

If your order is canceled after payment has been processed, we will issue a refund.

 

 

5. Payment Terms

All payments must be made using the payment methods available on the Site.

By submitting payment information, you represent and warrant that:

  • you are authorized to use the payment method

  • the payment information provided is accurate

Payments are processed through third-party payment processors. We are not responsible for errors caused by such processors.

Applicable sales taxes may be charged depending on your location.

 

 

6. Shipping and Delivery

We currently ship products only within the United States.

Shipping timelines displayed on the Site are estimates and are not guaranteed.

Once an order has been transferred to the shipping carrier, the risk of loss and title passes to the customer.

Gross Water is not responsible for:

  • shipping delays

  • carrier issues

  • lost or stolen packages after delivery confirmation.

 

 

7. Returns and Refunds

Because our products are consumable food and beverage items, all sales are final.

We do not accept returns or exchanges for purchased products.

If your order arrives damaged or defective, please contact us at:

team@tedzhar.com

within a reasonable time after delivery.

We may, at our sole discretion, offer replacements or refunds in appropriate circumstances.

 

 

8. Intellectual Property

All content on the Site is owned by or licensed to Gross Water, Inc., including but not limited to:

  • trademarks

  • logos

  • packaging designs

  • product names

  • graphics

  • images

  • videos

  • website design

  • written content

The GROSS WATER name and related marks are trademarks of Gross Water, Inc.

You may not reproduce, copy, distribute, or use any content without our prior written consent.

 

 

9. User Content

If you submit reviews, comments, photos, or other content to the Site or our social media channels, you grant Gross Water a non-exclusive, royalty-free, worldwide license to use, reproduce, display, and distribute that content for marketing or promotional purposes.

You represent that you have the rights necessary to submit such content.

User Generated Content License

If you tag, mention, submit, or otherwise share content featuring Gross Water products on social media platforms, you grant Gross Water, Inc. a non-exclusive, worldwide, royalty-free license to use, reproduce, display, and distribute such content for marketing, promotional, or advertising purposes.

This includes reposting content across our websites, social media channels, and promotional materials.


 

 

10. Product Use and Health Disclaimer

Gross Water products are intended for general hydration and beverage consumption.

Information provided on the Site regarding hydration or mineral content is provided for informational purposes only.

Gross Water products are not intended to diagnose, treat, cure, or prevent any disease.

Statements regarding hydration benefits or mineral content have not been evaluated by the U.S. Food and Drug Administration.

Consumers are responsible for determining whether the product is appropriate for their personal dietary needs.

If you have medical conditions, dietary restrictions, or health concerns, you should consult a qualified healthcare professional before consuming our products.

 

 

11. Limitation of Liability

To the fullest extent permitted by law, Gross Water, Inc., its officers, directors, employees, affiliates, and agents shall not be liable for any indirect, incidental, consequential, or punitive damages arising from:

  • use of the Site

  • purchase or consumption of products

  • shipping delays

  • product availability issues

In no event shall the total liability of Gross Water exceed the amount paid by the customer for the product giving rise to the claim.

 

 

12. Indemnification

You agree to indemnify and hold harmless Gross Water, Inc. and its affiliates from any claims, damages, liabilities, or expenses arising from:

  • your misuse of the Site

  • your violation of these Terms

  • your violation of any applicable laws.

 

 

13. Arbitration and Dispute Resolution

Any dispute arising out of or relating to these Terms, the Site, or products purchased through the Site shall be resolved through binding arbitration rather than in court.

Arbitration shall be administered by the American Arbitration Association (AAA) in accordance with its applicable rules.

The arbitration shall take place in Delaware, unless otherwise required by law.

 

 

14. Class Action Waiver

To the fullest extent permitted by law, you agree that any dispute with Gross Water will be conducted only on an individual basis.

You waive any right to participate in:

  • class actions

  • collective actions

  • representative proceedings.

 

 

15. Governing Law

These Terms and any disputes related to them shall be governed by the laws of the State of Delaware, without regard to conflict of law principles.

 

 

16. Changes to These Terms

We reserve the right to update or modify these Terms at any time.

Updated Terms will be posted on this page with a revised “Last Updated” date.

Your continued use of the Site constitutes acceptance of the updated Terms.

 

 

17. Contact Information

If you have questions about these Terms, please contact:

Gross Water, Inc.
17 Maple Drive
Great Neck, NY 11021
United States

team@tedzhar.com





































Privacy Policy


Privacy Policy

Last Updated: March 4, 2026

Gross Water, Inc. (“Gross Water,” “we,” “our,” or “us”) respects your privacy and is committed to protecting your personal information. This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from grosswater.com (the “Site”).

Information We Collect

When you visit the Site, we automatically collect certain information about your device, including:

  • IP address

  • browser type

  • time zone

  • cookies installed on your device

  • pages viewed and referring websites

When you make a purchase or attempt to make a purchase through the Site, we collect certain information including:

  • name

  • billing address

  • shipping address

  • email address

  • phone number

  • payment information

Payment information is processed by third-party payment processors and is not stored by Gross Water.

How We Use Your Information

We use the information we collect to:

  • process and fulfill orders

  • communicate with customers

  • screen orders for potential fraud

  • provide customer support

  • improve our website and services

  • send marketing communications if you opt in

Sharing Your Information

We may share your information with third parties that help us operate our business, including:

  • payment processors

  • shipping carriers

  • ecommerce platforms

  • analytics providers

For example, we use services provided by Shopify to power our online store.

We may also disclose personal information if required to do so by law.

Cookies

The Site uses cookies and similar technologies to improve user experience and analyze website traffic.

You can disable cookies through your browser settings, although doing so may limit functionality of the Site.

Data Retention

We retain order information for our records unless and until you ask us to delete it.

Your Rights

Depending on your location, you may have the right to:

  • access personal data we hold about you

  • request corrections

  • request deletion of your data

To exercise these rights, contact us using the information below.

Changes

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements.

Contact

Gross Water, Inc.
 17 Maple Drive
 Great Neck, NY 11021
 USA

team@tedzhar.com









Shipping Policy

Last Updated: March 4, 2026

This Shipping Policy applies to all orders placed through grosswater.com.

Shipping Locations

Gross Water currently ships only within the United States.

We do not ship internationally at this time.

Order Processing

Orders are typically processed within 1–3 business days after payment confirmation.

Processing times may be longer during high demand periods, holidays, or product launches.

Shipping Carriers

Orders may be shipped through various carriers depending on destination and availability.

Once an order has been transferred to the carrier, Gross Water is not responsible for carrier delays.

Delivery Estimates

Estimated delivery times displayed at checkout are estimates only and are not guaranteed.

Actual delivery times may vary depending on carrier performance and external conditions.

Lost or Stolen Packages

Gross Water is not responsible for lost or stolen packages after delivery confirmation from the carrier.

If your package appears lost or damaged, please contact us and we will attempt to assist in resolving the issue.

Address Accuracy

Customers are responsible for providing accurate shipping information.

Gross Water is not responsible for orders shipped to incorrectly provided addresses.

 

 








































Refund Policy

Last Updated: March 4, 2026

Due to the nature of our products as consumable beverages, all sales are final.

Gross Water does not accept returns or exchanges for purchased products.

Damaged Orders

If your order arrives damaged or defective, please contact us at:

team@tedzhar.com

within a reasonable time after delivery.

Please include:

  • your order number

  • photos of the damaged product

  • description of the issue

At our discretion, we may offer:

  • a replacement shipment

  • store credit

  • or a refund

















Website Disclaimer

Last Updated: March 4, 2026

The information provided on grosswater.com is for general informational purposes only.

While we strive to keep information accurate and up to date, Gross Water makes no guarantees regarding the completeness, accuracy, or reliability of information on the Site.

Product Information

Gross Water products are beverages intended for hydration.

Information regarding mineral content, hydration benefits, or product characteristics is provided for informational purposes only.

Products sold on this Site are not intended to diagnose, treat, cure, or prevent any disease.

Statements regarding hydration or mineral content have not been evaluated by the Food and Drug Administration.

Medical Disclaimer

Nothing on this Site should be considered medical advice.

Individuals with health conditions, dietary restrictions, or concerns about mineral intake should consult a qualified healthcare professional before consuming our products.

External Links

The Site may contain links to third-party websites.

Gross Water is not responsible for the content or practices of third-party websites.

Limitation of Liability

Gross Water shall not be liable for any damages arising from the use of the Site or reliance on any information provided.



Product Storage Disclaimer

Gross Water products should be stored in a cool, dry place and consumed before the printed expiration or “best by” date.

Improper storage conditions, including exposure to excessive heat, freezing temperatures, or prolonged sunlight, may affect product quality.

Gross Water is not responsible for changes in product quality resulting from improper storage after delivery.

Mineral Consumption Notice

Gross Water products contain elevated levels of naturally occurring minerals including sodium, potassium, calcium, and magnesium.

Individuals who are sensitive to mineral intake, or who have medical conditions affected by electrolyte levels, should consult a healthcare professional before consuming products with elevated mineral content.

Consumers are responsible for determining whether the product is appropriate for their personal dietary needs.