Shipping policy

Shipping Policy

Last Updated: March 4, 2026

This Shipping Policy applies to all orders placed through grosswater.com.

Gross Water currently ships only within the United States.

We do not ship internationally at this time.

Orders are typically processed within 1–3 business days after payment confirmation.

Processing times may be longer during high demand periods, holidays, or product launches.

Orders may be shipped through various carriers depending on destination and availability.

Once an order has been transferred to the carrier, Gross Water is not responsible for carrier delays.

Estimated delivery times displayed at checkout are estimates only and are not guaranteed.

Actual delivery times may vary depending on carrier performance and external conditions.

Gross Water is not responsible for lost or stolen packages after delivery confirmation from the carrier.

If your package appears lost or damaged, please contact us and we will attempt to assist in resolving the issue.

Customers are responsible for providing accurate shipping information.

Gross Water is not responsible for orders shipped to incorrectly provided addresses.